Although the number of customer service channels is growing, the importance of phone calls is still inevitable when providing an outstanding customer service. It offers a more personal connection with customers and more efficiency when resolving complex issues. Check out how Callflow solution solved the challenges of an e-tailer who struggled with missed customer calls and how they turned these opportunities into satisfied customers.

Компаниите продължават да преместват приложения и работни обеми от критично значение в облака, с това те увеличават своята сигурност, надеждност и продуктивност . В същото време работата от разстояние и хибридният модел на работа все повече се използват, като 55% от служителите предпочитат средата на работата от разстояние или хибридния модел работа. Azure Virtual Desktop осигурява управлявана инфраструктура за виртуален десктоп, която е лесна за управление, сигурна и икономически изгодна, а също така предлага и безпрепятствено изживяване, което може да се сравни с лаптоп или десктоп. В тази статия ще обобщим какви са ползите от Azure Virtual Desktop и ще ви дадем реални примери как използването на Azure Virtual Desktop е помогнало на някои компании.

Effectively reducing your company’s cybersecurity risks can’t depend solely on strict policies. Taking proactive measures is just as important. Check out the three levels of actions you should take to protect your assets starting today.

Among the numerous challenges the pandemic brought to companies all around the world, adopting remote and hybrid work has quickly become a top priority. However, enterprises who increasingly lean on cloud adoption and cloud services can experience many benefits besides creating a hybrid work environment.

Choosing the right IT solution usually raises several questions within the company. In this case, utilising a range of services instead of one could be the most flexible and fitting answer that can meet future needs as well. Check out our detailed guide on cloud and hybrid cloud infrastructure so you can make sure your cloud solution is on point.

Според изследванията съвременният модел на работа се променя, като необратимо се превръща в хибриден. В тази нова обстановка организациите трябва да предложат решения, с помощта на които служителите да си сътрудничат. Softline навреме разпозна тази необходимост и откри бърза, гъвкава и икономически изгодна технология, която предоставя на своите клиенти услуги за хибриден модел на работа. Разберете как Softline може бързо и лесно да помогне на вашата компания в света на хибридния модел на работа с широк диапазон услуги, които използват Microsoft Power Platform и Microsoft Teams.

Eighty-four percent of technical decision-makers believe they must implement AI to maintain a competitive advantage in their industry. While the possibilities for AI within applications are endless, a Forrester study reveals that organizations can start with five core use cases to realize value quickly: knowledge mining, document process automation, speech transcription and analytics, machine translation, and conversational AI.

The majority of HR managers agree that their role has moved beyond managing people to managing experiences, based on a recent survey from Microsoft. To provide a comprehensive approach towards employee experience, an integrated digital platform is required. Learn more about transforming EX into competitive advantage and secure the company’s future in the long run.

Enterprises are implementing a new generation of machine learning operations (MLOps) platforms that help them democratize and operationalize AI, allowing them to accelerate and govern the end-to-end machine learning (ML) model lifecycle. In this article we collect the drivers why organizations decide to develop Machine Learning model, and we summarize why Microsoft Azure Machine Learning is the solution.

As cyberattacks are becoming more frequent and sophisticated companies can’t afford to approach cybersecurity as an afterthought. Addressing the following three key areas could be a great starting point for any SME to include on their cybersec roadmap: 1. Face up to the technical debt 2. Factor cyber resilience into your security plans 3. Practice good digital hygiene Learn more about the details and be prepared in the event of an attack.