Since October 2022 Softline has been operating under the brand name Noventiq.

AI is no longer experimental but the cornerstone of success if companies don’t want to fall behind their competitors. 84% of decision makers agree that their businesses must implement AI to maintain a competitive advantage in their industry. , moreover almost half of technical leaders expect AI to play a critical strategic role in their business. Those companies that have implemented and use AI in applications have already gained a number of benefits, such as better customer experience, increased automation, employee productivity growth, enhanced business agility, and revenue growth.

While the possibilities for AI within applications are endless, companies should focus on five use cases where AI’s value has already been proven.

• Knowledge mining

AI-powered knowledge mining first analyzes documents with AI to structure content. It can then sift through all this information at a digital speed and make it available to anyone via a search query or even an application-initiated, automated search to proactively serve the user.

• Document process automation

AI in the form of OCR for text extraction combined with natural language processing for understanding can pull important information to automate actions in business processes and route to the right people to handle exceptions.

• Speech transcription and analytics

AI listens and transcribes people’s speech into the written word, even more some AI services can provide analytics to add important context to the transcription such as number of minutes logged per speaker.

• Machine translation

AI understands and almost instantly translates popular spoken languages from one to another, making cross-region business more accessible.

• Conversational AI

Conversational AI enables enterprise developers to create rich, contextual digital assistants to speed up the discovery of information for both customer and employee use cases.

Most companies are not using AI in the majority of their applications but given the growing number of AI capabilities and use cases to deploy, the number of apps using AI is expected to grow substantially. The key challenge for companies is to implement these functions faster than competitors, because AI can play a critical role in driving application innovation and competitive differentiation. Technical decision-makers ideally want to see at least 55% of their core business applications and customer-facing applications leveraging AI functionality. However, technical leaders grapple with three primary challenges when building AI: lack of quality data, lack of proper application development skills, and lack of proper data science and machine learning experience.

The road to AI doesn’t need to be burdened with advanced data requirements and endless development cycles. Professional IT solutions and service providers like Softline have the expertise and experience to drive through your company on this road. Contact our team and we help you to simplify and strengthen the deployment of AI in applications and gain all the benefits of AI.

The Forrester Consulting study can be downloaded here.